We make every effort to ship your order as quickly as possible. Items ordered together may not necessarily be shipped together. In the event of a delay, you will be notified by email. All orders are shipped via The United States Postal Service (USPS).
We try our best to get your order out the same day if placed prior to 1pm PST (Monday through Friday). However, some orders will ship between 24-36 hours after placing it. If an order is delayed and not shipped by the end of the business week (Friday), it will be shipped the following Monday (or first business day) upon our return.
Shipping rates are calculated based on the weight/size of the order and its destination. To determine shipping rates, simply begin the checkout process. Please note that we include a small handling fee as well as insurance into the shipping price.
During promotional events, holiday seasons, and product releases the time it takes us to process and ship your order may increase by up to seven business days. During this time, we will do our best to fulfill orders as fast as humanly possible. During this time please bear in mind, if you pay extra to have your order sent Express Mail, this does not guarantee or imply a quicker processing time. The Express Mailing fee means that your order will arrive quicker to you once it has been handed off to the USPS.
If you order an item that is hand-made (Close Up Pads, Various Card Clips, etc.) as well as other items, your order will ship in its entirety once your made to order items are available. If you have any questions or concerns regarding this, please reply to your order email letting us know.
In the event your order has not shipped (for any reason including back ordered products), we reserve the right to refuse the request to combine any future orders with the past order that has not shipped.
If your parcel is returned to us with the reason of unclaimed or insufficient address, you will be required to pay again for the postage costs to have the parcel re-mailed.
If your parcel is delivered to an incorrect address (incorrectly put into system by you during the order process), we are not responsible to replace those items without receiving the funds necessary to replace the products/shipping.
Please double check your shipping address prior to completing your orders to prevent from subsequent charges for returned or lost mail.
In the event your shipment is lost in transit, a replacement package will be mailed. Replacement packages will only be mailed one-time, to customers who have never had a lost package claim with D&D before. If you have had a lost package claim while shopping with D&D, we recommend that you either select a traceable method of shipment or have your subsequent orders shipped to a different address. We will only be responsible for one (1) replacement package during the lifespan on your D&D store account and in the event that your replacement is lost as well, D&D reserves the right to withhold any amount spent on your original order to covers the replacement/shipping costs.