To read our Terms of Service, click here. Our products our Fulfilled by Art of Play Fulfillment in San Diego, California.

SHIPPING RATES

We proudly ship through the United States Postal Service and FedEx. Please use our Shipping Calculate during Checkout for accurate shipping rates. Price* includes packaging, handling, and postage associated with shipping your goods. Insurance is automatically included on all orders over $100.

Tracking numbers are provided via email at the time of shipment. Carrier options may vary based on destination.

*Shipping prices are calculated based on real-time courier rates using the dimension of the package and weight plus handling. 

SHIPPING POLICY

Tracking numbers are provided via email at the time of shipment. Carrier options may vary based on destination.

Any shipping charges incurred due to exchange for store credit are the responsibility of the customer.

The customer assumes responsibility for any additional charges on rejected packages. Dan and Dave is not responsible for customs fees incurred from imported goods. We work hard to keep our shipping rates reasonable while ensuring your items are delivered in the most efficient and reliable way possible -- we appreciate your understanding.

*International packages shipped using USPS cannot be tracked once they reach international customs, therefore Dan and Dave will not be held responsible for any lost or stolen packages if USPS is selected.

LOST/STOLEN PACKAGES

Once orders have left our warehouse, Dan and Dave cannot be held accountable for lost, stolen, or mis-delivered packages. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carriers for assistance.

WHY WAS MY ORDER CANCELLED?

Although this is unlikely, we will occasionally cancel orders due to shortage of materials or suspicion of fraud. We will contact you immediately with an explanation, should order cancellation be necessary.

Dan and Dave reserves the right to cancel any order.

RETURNS & EXCHANGES

Dan and Dave will gladly offer credit in the form on a gift card for the exchange of any items purchased on www.dananddave.com. Because many of our products are handmade, we cannot offer refunds. Contact contact@dananddave.com for assistance.

RECEIVED A WRONG ITEM?

While we try our best to pack every order correctly, mistakes can happen. If you believe you have received an incorrect item, please email us at contact@dananddave.com and provide us with an image of the item received and your order number. DO NOT open any items that you believe are incorrect. An opened item, even if incorrectly mailed/received, may be rejected for exchange or credit.